We strive to provide our customers with unique and high-quality jewelry pieces. However, we understand that sometimes, a product may not meet your expectations. In such cases, we are happy to assist you with a return or repair.
Return and Repair Policy:
If you receive a damaged product, we offer repairs as long as the item is still under the 1-year warranty. Please note that the warranty becomes void if the item has been altered in any way by the customer. If the product requires repair due to negligence or similar reasons, we reserve the right to determine whether to repair the piece and will inform you of the potential repair cost. Additionally, we reserve the right to deny any unreasonable repairs or exchanges.
Return and Repair Process:
To initiate a return or repair, please contact our customer service team with your order number and the reason for the return or repair. We will provide you with instructions on how to proceed with the process. When returning merchandise for exchange or repair, please ensure that the piece(s) are securely packaged to prevent further damage.
Return and Repair Shipping Costs:
If you are returning a product due to a defect covered under our manufacturer warranty, we will cover the return shipping costs. However, if you are returning a product for any other reason or requesting a repair that is not covered under our warranty, you will be responsible for the return shipping costs.
If your return is approved, we will process your refund within 7-10 business days. Please note that the refund may take some time to reflect on your credit card or bank statement, depending on your financial institution.
We value your satisfaction and strive to ensure that you are happy with your purchase. Please do not hesitate to contact us if you have any questions or concerns regarding our return and repair policies.